Technical Operations - Support Assistant

Technical Operations - Support Assistant

Based Bristol BS2



Now a household name for personalised cards and gifts, it’s a hugely exciting time for Funky Pigeon. Turnover has rocketed and we’re building our tech and digital capability to take our rapidly expanding ecommerce business to the next level. It’s a cool, fun brand and you’ll be exposed to a fast-paced creative environment surrounded by smart passionate people with a ‘one team’ approach.



Due to this continuing growth, an exciting opportunity exists to join the small, but highly skilled TechOps team based within our Bristol office. The team provide support to all areas of the business, with a primary focus on system availability and resilience, management of print production workflows, end user support and incident management. We also work closely with the Customer Happiness Team and Print Production facilities to ensure customer orders are dispatched on time.



Reporting to the Head of TechOps, this is a newly created role assisting the team with our day-to-day activities and is a fantastic opportunity for someone who is keen to develop and shape an operational support role within a highly technical team, has an eye for detail.



Our Head Office is in Bristol, and we currently have a blended approach between office and home working.

Main Responsibilities

Acting as the first point of contact for IT queries from staff

Daily monitoring of production numbers for internal & 3rd party fulfilment centres

Monitoring availability of key production services and resolving issues if the occur

Working with external IT suppliers as required to maintain service availability

Working with external IT suppliers to ensure new starters are setup in a timely manner

Assisting with the testing of production applications and processes

Supporting the ongoing evolution of our production processes

Providing feedback into our continual improvement strategy

Be part of our ‘on-call’ rota to cover the extended print times at night and weekends

Escalate any identified issues to the relevant teams

Helping prepare our regular reports for communication to the wider business

Carrying out minor IT moves within Bristol/Swindon locations

Assisting with the completion of documentation and ‘run-books’ for the team and wider business

Undertake small projects for the team with guidance and support from the senior team members



Key Skills Required

Good team work ethic with confidence to use initiative when required

Knowledge of MS Office, including Excel & PowerPoint

Experience using Adobe Creative Cloud products

Experience working in similar support type role

Ideally an understanding of print production processes and digital file formats.

Any knowledge of Cloud Computing would be advantageous.

Any experience in graphic design (basic Photoshop skills in particular), will be beneficial,

Ability to problem solve



What we can offer you

Annual bonus based on company performance

Hybrid working model which includes working from home and in the office

24 days holiday, plus Bank Holidays, with an opportunity to buy extra holiday

Competitive pension contribution

Staff discount card for stores and online

About Us

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, and basis of disability. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.



We welcome applications from people of all backgrounds and encourage them from individuals from under-represented groups. This includes women and people from Black, Asian and minority ethnic groups.

Format of Business

Funky Pigeon

Full Time / Part Time

Full Time

Position Type

Permanent

Salary From

Competitive

Salary To

Competitive

Hours / Week

37.5

Country

UK

County

Avon

Job Code / Grade

B

Post Code

BS3 3NZ