Role Overview & Responsibilities
32 hours per week
£15,808 + generous tronc share (details below)
What We Need
We are looking for an efficient and welcoming Receptionist to join our small team to ensure the smooth running of the lobby, taking responsibility for reservations and general enquiries, ensuring a positive first impression of The Falcon both in person and on the telephone.
Your responsibilities will include:
- Managing guest bookings using the hotel reservations system
- Ensuring guests receive a smooth check-in and check-out process
- Maintaining good product knowledge, including room rates, packages and promotions
- Converting room and food and beverage enquiries into bookings
- Liaising with the Wellness and Food and Beverage teams to ensure bookings are handled efficiently
- Ensuring room billing is accurate and all revenue is collected
- Dealing with reception related queries and complaints efficiently
- Creating ‘moments of magic’ to enhance the guest experience and encourage repeat custom
About Us
Set at the heart of the 10,500-acre Castle Ashby Estate in Northampton, The Falcon has recently been transformed and re-imagined by Lord and Lady Northampton into a country retreat with 22 bedrooms, a destination restaurant and Wellness Centre for those in need of rest and renewal.
About You
The successful candidate will have:
- Experience of working in a 4 or 5 star hotel environment
- Competent using the MS Office suite (Word, Excel and Outlook)
- Due to our beautiful rural location, your own transport would be useful
What We Offer
In return, we offer the opportunity for you to become part of The Falcon Family where our values mean everything to us and we treat our people as well as we treat our guests.
As well as a competitive salary we offer:
- Generous tronc share
- Free meals whilst you’re on duty made by our amazing kitchen team
- Discounted hotel stays for you and your friends and family
- Discounted food and drinks in our restaurant
- Comprehensive training and development
- Pension Scheme
- Discounted fitness training and yoga classes
About Verified Employer
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- Headquarters: United States / United Kingdom
- Company Size: 1,000+ employees
- Trust Rating: 95 / 100 (Official Registry Audited)
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