Customer Support Advisor

Whether youre looking to work fewer hours, change career or simply find a new role that you enjoy, BW Legals Customer Support Advisor roles may be the ideal opportunity for you.



BW Legal is a proudly inclusive employer with a multi-generational workforce. We strongly believe that the welcoming nature of the BW Legal family is crucial to our success and that diverse groups working together help us all thrive.



Our Customer Support Advisors work 30 hours per week, 6 hours per day, Monday to Friday. Were hiring for a range of shift times, including 9am-3pm and 10am-4pm.



Our roles not only offer flexibility, but also an incredible work-life balance, a fantastic hourly rate of £11.66 per hour, as well as a range of incredible benefits including free parking and a health cash back plan worth over £1,000 per year.



Are you a career changer?



Dont be deterred by lack of experience! You dont need any directly related experience to succeed as we have a full and comprehensive training programme. You will, however, need basic computer skills and good written communication skills, including spelling, punctuation and grammar.



What does a Customer Support Advisor role involve?

• Responding to correspondence and emails received from customers, third parties and internal teams
• Entering data into the case management system
• Adhering to relevant regulation and guidance (which we will train and support you with)

Join the BW Legal family!



BW Legal is an engaging and supportive workplace with a fantastic office culture where you are welcomed from your very first day. We have a relaxed casual dress code in our modern, well equipped offices which have free parking facilities and also good public transport links, being just 10 minutes walk from Leeds railway station.



Your working hours will be 30 per week, 6 hours per day, Monday to Friday.



We are able to offer some flexibility on working hours and are happy to consider different variations where possible, including 9am-3pm and 10am-4pm.



With a starting salary of £18,200, Customer Support Advisors enjoy regular 6 monthly performance-based reviews which reward their success with a clear progression path for future earnings. At times, there will also opportunities to top up your earnings by opting in to overtime incentives.



Rewarding your commitment and success



Our people are the most important part of our business and so Your BW Rewards are a package of benefits which take a holistic approach to promoting your wellbeing. These include:



Lifestyle Rewards



30 hour working week

Free City Centre Parking

22 days Annual Leave + Bank Holidays

On top of that, additional Paid Leave for your Birthday

Christmas Eve and New Year's Eve paid leave (when falling on a working day)

Flexible Holidays a number of which can be taken hourly

Holiday Exchange - buy / sell holiday

Extra holiday for length of service - 1 extra day after 3, 4 and 5 years

Enhanced Maternity / Paternity / Adoption Pay

Business-casual dress code



Financial Rewards



Be Here @ BW punctuality and attendance-based financial rewards

BW Bravo - financial reward and recognition for memorable moments throughout Your BW Journey, including length of service milestones and key life events

Managers Cheer - monthly financial reward and recognition for going above and beyond in your role

Death in Service Benefit - 4 times annual salary

My Staff Shop - a wide range of discounts and savings at UK retailers

Travel Support - free parking, bus discounts, cycling facilities

Leeds Credit Union Christmas Savings Scheme

Contributory Pension Scheme



Personal Growth



Learning & Development Allowance - paid time to learn in work

Professional Qualifications - financial and study support



Health Rewards



Free Gym Membership

Health Cash Back Plan - generous cash back to manage your wellbeing, including dental, optical, and combined therapy

GP Anytime - access to 24/7 prescribing GP for you and your family

Employee Assistance Programme - 24/7 help line, including up to 8 free counselling sessions

My Wellness Portal and Thrive Wellness App



Engagement Rewards



BW Team Events - bowling, laser quest, bingo, axe throwing and pub quizzes, to name just a few!

Regular charity fundraising including fun games, food, raffles, auctions and more



At BW Legal we are committed to ensuring you have the opportunity to be the best that you can be and thrive in a unique and exciting culture. Come join us and share in our success!



BW Legal is proud to be an inclusive employer and we are committed to equal employment opportunities for all. If you need any reasonable adjustments as part of the recruitment process, please let us know using recruitment@bwlegal.co.uk.